1. About this policy
This policy explains how Enfinite Smart School, provided by Enfinite Software Solutions ("we", "us", or "our"), handles personal information in connection with our website and school management software. It applies to website visitors, school representatives, staff, parents, and students who use the service.
A school's own privacy notices and its agreement with us also apply to records it manages through the software. The school determines why those records are collected and who may access them; we provide the platform used to manage them.
2. Information collected
- Account and contact information: names, email addresses, phone numbers, school details, account identifiers, and information submitted through enquiries or support requests.
- School records: information entered by authorized users, such as admission details, attendance, class assignments, homework, examination results, staff information, fee records, and related documents.
- Billing information: subscription details, invoices, transaction references, and payment status where relevant to the services used.
- Technical information: information associated with requests and sessions, such as IP addresses, browser or device details, cookies, and diagnostic records.
The information processed depends on the features your school uses. Please provide only information necessary for the intended purpose and avoid sending passwords or unnecessary sensitive records in support messages.
3. How information is used
Information is used to operate accounts, authenticate users, provide the school management features requested, maintain records, respond to enquiries, support billing, troubleshoot problems, protect the service, and meet applicable legal obligations. School records are processed in connection with the school's instructions and authorized use of the platform.
Where consent is required for a particular use, that use is subject to the required consent. Contact us if you need information about the purpose or basis for processing a particular record.
4. Student and school data
Student records may include information about children. Schools are responsible for providing appropriate notices, obtaining parent or guardian authorization where required, and ensuring that staff access is appropriate to their responsibilities. A student's use of the platform does not replace those requirements.
Parents, guardians, and students should normally contact their school first to review or correct educational records. We can assist the school with requests relating to information it manages. School-controlled records should not be disclosed to another user simply because that person requests them; identity and authority must first be established.
5. Cookies and analytics
The software uses cookies and similar session mechanisms to support sign-in, session continuity, and security. Blocking essential cookies through your browser may prevent account features from working. You can remove saved cookies or change browser settings at any time.
Technical logs can help diagnose faults and understand service performance. Any optional analytics or tracking introduced for website measurement is subject to applicable notice and consent requirements. This policy does not itself enable analytics or authorize advertising tracking of students.
6. Third-party services and disclosures
Operating the service can involve hosting, file storage, email delivery, and other technical providers. The website also loads some fonts and software assets from external providers; your browser sends those providers technical request information when retrieving the assets. Payment or other integrations, where enabled, may be subject to the provider's own terms and privacy notice.
Information may be shared with authorized school users, providers supporting the requested service, or authorities where disclosure is legally required. A provider's infrastructure may be located outside your country; any processing remains subject to applicable legal requirements and the relevant service arrangements. External websites linked from our pages operate under their own privacy notices.
7. Data security
Account authentication and role-based access help restrict access to school information. Users must protect their credentials, use authorized accounts, and promptly report suspected unauthorized access. No online system can guarantee absolute security; contact us immediately if you believe an account or record has been compromised.
8. Data retention
Retention depends on the purpose of the information, the school's instructions and agreement, and applicable recordkeeping requirements. School records may need to remain available for educational administration, while billing or security records may have separate retention needs. Account closure does not necessarily require immediate removal of all records or backup copies.
Contact your school or our support team for the retention and deletion arrangements applicable to your account. Requests are assessed against contractual requirements, legal obligations, and the need to establish the requester's authority.
9. Your rights and requests
Depending on the law applicable to your information, you may have rights to request access, correction, deletion, information about processing, withdrawal of consent where processing relies on it, or review of a privacy concern. These rights can be subject to exceptions and identity verification. Withdrawing consent may affect a feature that requires the information.
For school-controlled records, contact the school administrator. For website or service-account information handled by us, use the contact details below. Explain your request and provide enough information to identify the relevant account without including passwords. You may also raise concerns with the competent authority where applicable law provides that option.
10. Policy updates
We may update this policy to reflect changes to the service or applicable requirements. The last updated date identifies the current version. Where required, material changes will be communicated through an appropriate notice or consent process.
11. Contact us
For privacy questions or requests, contact Enfinite Smart School / Enfinite Software Solutions at admin@enfinitesmartschool.com or +91 79060 60700.
Postal contact: F8-1803 Centurian Park, Noida – 201318, Uttar Pradesh, India. You can also visit our contact page.
